How The Ordinary started

This article is independent and not affiliated with The Ordinary. Trademarks belong to their respective owners. We are not an authorized dealer.

This is a short, independent history of The Ordinary. It is not a catalog, and Canada Buying Agent does not speak for the brand.

The Ordinary grew out of Deciem, a Toronto company started by Brandon Truaxe. The line used plain labels, ingredient names, and percentages instead of a fragrance story. Shoppers could read the bottle without a counter pitch. The brand spread far beyond Canada, and Truaxe died in 2019. We do not give skin advice, and we are not the company. If you want a specific serum from a Canadian retailer, that is a separate purchase on the order page, written in USD.

How an order moves

One link per item is the cleanest start. Add color, size, and voltage in order comments when they matter. Reference prices go on the form in CAD. We answer on the order page in USD, including the service fee. The first payment covers the goods and that fee. The second payment is international shipping after we weigh the packed parcel. You can ask us to hold a box at the warehouse while another Canadian seller is still on the way.

Prices you type, prices we write

Canadian listings show CAD. Your order page shows USD. That split is deliberate. You keep the shelf number you saw. We keep the goods, the service fee, and later the shipping bill in one currency you can approve. Read pricing for the fee rules. Use the shipping calculator only as a planning aid. A sale price can vanish at checkout. We rewrite the live total in USD before you pay.

Shipping after we have the goods

Domestic Canadian delivery brings the purchase to our warehouse. International shipping starts only when you approve the second stage. Weight, box size, and the destination country change the carrier price. We do not promise a fixed worldwide rate here. The shipping calculator is a guide. Duties and taxes at your border are yours to expect. We do not call a shipment duty-free. If you are buying from several Canadian sellers, say so in order comments and we can combine eligible goods into one outbound box. Parkas and boots take more space than a book. Service fee rules stay on pricing.

What we will not pretend

Canada Buying Agent is an independent buying service. We are not the seller, and we do not rent you an address for parcels you bought yourself. If The Ordinary is out of stock, restricted, or priced far above the shelf figure you typed, we say so on the order page before any charge. Some Quebec pages are French first. A screenshot fixes most mix-ups. Public holidays in Canada slow couriers. We pass along the delay the retailer gives us. You can decline the order if the new timing does not work. We do not buy alcohol, cannabis, firearms, or ammunition.

From the workshop story to a real purchase

History explains why shoppers look for The Ordinary in Canada. It does not reserve stock. When you want a current piece, send the Canadian product link or a boutique note. We check domestic availability, write USD item lines and the service fee, and ship after you approve both payment stages. Shelf prices are entered in CAD. See pricing and the shipping calculator. We are not the brand, and a magazine photo is not a size confirmation.

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